Why You Have to Love Tech Support

After yesterday’s post about why I hate tech support, I read a short story about a tech phone call that made me appreciate tech support. Yes, they don’t know how to deal with people who understand computers, but that’s because they have to deal with people like Bob:

Tech Support: Ok, Bob, type a capital B, then press enter.

Customer Named Bob: A capital B?

Tech Support: Right, capital B as in Bob.

Bob: Capital B as in Bob?

Tech Support: Exactly. Capital B as in Bob!

Bob: [Pause] That’s the one with two loops, right?