Consistency and Competence

It’s been a little while since I’ve written. Today’s article is on two more quotes from Despair Inc.

Consistency: It’s only a virtue if you’re not a screwup. (link here)

Incompetence: When you earnestly believe you can compensate for a lack of skill by doubling your efforts, there’s no end to what you can’t do. (link here)

Unfortunately, in many businesses, these two concepts go hand-in-hand. The basic problem that causes a vicious cycle of incompetence followed by consistency, followed by yet more incompetence, is the inability to acknowledge a problem. If a company cannot recognize where their strengths and weaknesses are, then they will inevitably fall into this trap.

The solution is simple to describe, although it can be quite difficult to implement. Businesses must face the sometimes hardh reality of their successes and failures, and look to improve. The only way this can happen is to recognize what the cause of the failure was, regardless of how contrary it may seem to the fundamental aspects of the business. Only when it has been determined that the true cause of failure was a lack of effort, but not a lack of quality or skill, should a company resort to doubling their efforts.

If you, as the owner of a business, can evaluate your successes and failures objectively, and change what needs to be changed regardless of the nature of that change, then you can avoid falling into the trap of incompetence and consistency.