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	<title>Comments on: The Art of Customer Management</title>
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	<description>Helping small business owners solve the issues they face on a daily basis</description>
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		<title>By: Creating a public image- — Tommy Is My Name</title>
		<link>http://blog.optimalupgrades.ca/2009/11/the-art-of-customer-management/comment-page-1/#comment-863</link>
		<dc:creator>Creating a public image- — Tommy Is My Name</dc:creator>
		<pubDate>Wed, 08 Jun 2011 18:35:35 +0000</pubDate>
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		<description>[...] Expectations: http://blog.optimalupgrades.ca/2009/11/the-art-of-customer-management/ http://blog.optimalupgrades.ca/2009/02/customer-satisfaction/ [...]</description>
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