Comments on: Lessons from an Image Fiasco http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/ Helping small business owners solve the issues they face on a daily basis Fri, 03 Sep 2010 14:38:00 +0000 hourly 1 http://wordpress.org/?v=abc By: Elie Kochman on Business and Networking » Are Your Customers Happy? http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-264 Elie Kochman on Business and Networking » Are Your Customers Happy? Wed, 24 Feb 2010 12:49:37 +0000 http://blog.optimalupgrades.ca/?p=499#comment-264 [...] of negative image incidents, such as how the Toronto Transit Commission handled the picture of a sleeping collector agent, and how Toyota handled the safety flaw in the design of the accelerator on some of their cars. In [...] [...] of negative image incidents, such as how the Toronto Transit Commission handled the picture of a sleeping collector agent, and how Toyota handled the safety flaw in the design of the accelerator on some of their cars. In [...]

]]> By: Elie http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-249 Elie Mon, 08 Feb 2010 22:29:01 +0000 http://blog.optimalupgrades.ca/?p=499#comment-249 With the exception, of course, of the chair Adam Giambrone, who is running for mayor - he has incentive to change things. As you point out, without any serious competition, they can get away with quite a bit, and have little motivation to change. With the exception, of course, of the chair Adam Giambrone, who is running for mayor – he has incentive to change things. As you point out, without any serious competition, they can get away with quite a bit, and have little motivation to change.

]]> By: annoyed but captive rider. http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-248 annoyed but captive rider. Mon, 08 Feb 2010 22:25:24 +0000 http://blog.optimalupgrades.ca/?p=499#comment-248 They have no motivation to change because they have no competition. Most people who take the TTC do so because they have no other choice, so they have a very captive audiance who will put up with a lot of shit because there's nothing else available. Since it's unlikely that any serious competition will every happen, management needs to do something. Do THEY have any reason to shake things up a little? I don't think so. They have no motivation to change because they have no competition. Most people who take the TTC do so because they have no other choice, so they have a very captive audiance who will put up with a lot of shit because there's nothing else available. Since it's unlikely that any serious competition will every happen, management needs to do something. Do THEY have any reason to shake things up a little? I don't think so.

]]> By: Elie http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-246 Elie Mon, 08 Feb 2010 19:47:26 +0000 http://blog.optimalupgrades.ca/?p=499#comment-246 Which is, as we all know, the best way to solve things - You started it, no you started it, well, you continued it.... Which is, as we all know, the best way to solve things – You started it, no you started it, well, you continued it….

]]> By: Nathan http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-245 Nathan Mon, 08 Feb 2010 19:45:30 +0000 http://blog.optimalupgrades.ca/?p=499#comment-245 Did you see the news that the TTC employees are launching Work-To-Rule campaign? Now they started to take pictures of bad customers and purposely being late. And all Bob Kinnear said is this was not sanctioned by the management of the Union. One TTC operator called in to 640AM today in the morning and said that he will make sure to live some people outside the bus freeze their bums off, and to make sure people come late to work... Did you see the news that the TTC employees are launching Work-To-Rule campaign? Now they started to take pictures of bad customers and purposely being late. And all Bob Kinnear said is this was not sanctioned by the management of the Union. One TTC operator called in to 640AM today in the morning and said that he will make sure to live some people outside the bus freeze their bums off, and to make sure people come late to work…

]]> By: Elie http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-244 Elie Mon, 08 Feb 2010 19:34:50 +0000 http://blog.optimalupgrades.ca/?p=499#comment-244 After publishing this article, I read in the National Post that the TTC says that they are going to start cracking down on shoddy behavior. I guess we'll have to wait and see if they can get this attempt at recovering their image to actually work. After publishing this article, I read in the National Post that the TTC says that they are going to start cracking down on shoddy behavior. I guess we'll have to wait and see if they can get this attempt at recovering their image to actually work.

]]> By: Nathan http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-243 Nathan Mon, 08 Feb 2010 19:26:20 +0000 http://blog.optimalupgrades.ca/?p=499#comment-243 Excellent article! the problem with TTC Management and the Union Management is they are not interested in learning anything. They want to relax and we should continue to pay their salary plus benefits (it was reported in 2008 there is a TTC operator who makes more then 100,000 a year)! Then in March of 2011 the TTC contract runs out, wait and see they will demand even bigger increases and even more pension benefits. Sigh... Excellent article! the problem with TTC Management and the Union Management is they are not interested in learning anything. They want to relax and we should continue to pay their salary plus benefits (it was reported in 2008 there is a TTC operator who makes more then 100,000 a year)! Then in March of 2011 the TTC contract runs out, wait and see they will demand even bigger increases and even more pension benefits. Sigh…

]]> By: uberVU - social comments http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-247 uberVU - social comments Mon, 08 Feb 2010 14:49:27 +0000 http://blog.optimalupgrades.ca/?p=499#comment-247 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by ekochman: Lessons from an Image Fiasco - the TTC: http://bit.ly/df7rzo... Social comments and analytics for this post…

This post was mentioned on Twitter by ekochman: Lessons from an Image Fiasco – the TTC: http://bit.ly/df7rzo...

]]> By: Tweets that mention Elie Kochman on Business and Networking » Lessons from an Image Fiasco -- Topsy.com http://blog.optimalupgrades.ca/2010/02/lessons-from-an-image-fiasco/comment-page-1/#comment-242 Tweets that mention Elie Kochman on Business and Networking » Lessons from an Image Fiasco -- Topsy.com Mon, 08 Feb 2010 13:43:33 +0000 http://blog.optimalupgrades.ca/?p=499#comment-242 [...] This post was mentioned on Twitter by Elie Kochman and Alltop, Mahogany Ltd.. Mahogany Ltd. said: Lessons from an Image Fiasco http://goo.gl/fb/0Yqj [...] [...] This post was mentioned on Twitter by Elie Kochman and Alltop, Mahogany Ltd.. Mahogany Ltd. said: Lessons from an Image Fiasco http://goo.gl/fb/0Yqj [...]

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