An Incomplete Product

I just made a few purchases for my new office space – a desk and a white board. My desk came from Walmart – an L-shaped desk with a hutch in black and cherry finish. I picked it up from the store, dropped it off at the office still in the box and unassembled. The white board came from an office supply website that does delivery, and arrived exactly when it was supposed to.

The Desk

When I bought the desk, I knew it wasn’t assembled, and would take a couple hours to get it built. Once I opened the box, the instructions were clear and easy to follow. Every piece had an easily-removed sticker with a number on it so that I could match them up with the directions. The instructions were written in clear English and were presented in a logical format.

Two hours after opening the box, my desk was ready to use.

The White Board

The white board was a different story. I purchased it from the web site for two reasons – it was a great price ($28 for a 24″ by 36″ board), and it included delivery.

When I opened the box, though, I discovered that something was missing. Not something large, but something I was completely surprised that it didn’t come with. That is, it was missing the screws to hang it on a wall.

This isn’t just me, but that product was not complete. The board was close to useless without the screws, since I had no real way to prop it up to use. I had to go out and buy a pair of drywall fillers and screws to hang it with. The expense was about $0.50 in hardware.

To complete the product, the manufacturer should have tossed in the screws. They could even charge for it, because I would have paid for it, as would most people buying this board.

At the end of the day, I felt like I had bought half a product.

When you’re selling a product, make sure you include everything that would be needed by your consumer to use your product.