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July 2010

Good Customer Service

I just got off the phone with my cell phone provider having had a very good experience. This is what customer service should be like – reasonable, helping me figure out what I need, and then getting it for me at a reasonable price. I’ve been with Telus for seven years, and have always had […]

All Roads Lead Home

In life, there are many paths to take, and many paths for others to take. The reality is that you cannot know in advance which paths will be taken, and which will be ignored. As a result, you must guess which paths will be most traveled, and put your advertisements there. This is akin to […]

Question Behaviour

There are hundreds of sites for asking questions – some focusing on particular areas such as programming or building a business, others which are open to any type of question. In recent weeks, I have spent time browsing through questions and answers, looking at the way in which people phrase their thoughts. What struck me […]

Business Health Checkup

As the month of July comes to a close, I realized that it has been a while since I’ve discussed the importance and use of goals for business owners. Naturally, we are aware of having goals, most people setting some in their personal lives at various points in time. However, it is just as important […]

New Definition of Social

A week ago was my birthday, and in the days and weeks leading up to it, I starting noticing other birthdays of friends and acquaintances on Facebook, and the number of people who would drop a line on the celebrant’s wall wishing them “Happy Birthday”. It made me think about the new definition of social, […]

Partial Criticism

I had a conversation with a client today who was discussing a particular problem he was facing in his business. His employees produce, in general, fantastic work at a pretty high level of quality. Their work, as a rule, is exemplary. Their communication skills, however, leave something to be desired. The problem he has is […]

Honesty and Consistency

It amazes me how many programs are out there promoting various schemes, if you’ll only pay $29.99 for this fantastic presentation, followed shortly by $199.99 for a 1 day seminar, then $3000 for a 3 day course. Ultimately, having paid thousands of dollars, you discover that what you were presented with was a collection of […]

Speak Your Message Clearly

I was watching a motivational video recently in which the subjects of several stories were interviewed for the show. Each story was different, each story carried a message that contributed to the overall message of the video. There was a problem, though. One of the subjects was mumbling. I tried to hear what he had […]