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Advice for Small Business Owners

Question: Are Your Customers Always Right?

There’s a famous saying that “the customer is always right”, but many people who work in businesses and interact with customers on a daily basis will disagree. There are certainly times when this saying might not be true, but in some businesses, this is taken to an extreme level. In your business, what do you […]

Who’s Wearing the Pants in the Den?

When Carley Stenson came onto the Den with her business, she clearly indicated who was in charge. Her fiesty presentation for a business with a low barrier to entry turned away four of the Dragons, but garnered her a deal from the fifth. Siams Pants, a comfortable, one-size-fits-all Thailand Fisherman’s Pant, retail for $32, and […]

Sharp Reversals

In business, when progress seems to have embarked on a downward spiral, a sudden reversal can be key to survival. The ability to look at the business objectively, and see where the new opportunities lie, can spell the difference between the life and death of a company. However, when the spiral has existed from the […]

Bolster Credibility by Writing

At a marketing course on how to be asked to be a guest speaker at universities, an observation was made: If you want instant credibility, write a book. Interesting logic, considering that many writers are people I wouldn’t necessarily want speaking at an event, or even consider credible because of their writing. For some, writing […]

Small Business is NOT Like Big Business

There was something I discovered when I started working for myself about small business, and how it compares to larger businesses. Coming from a company with several hundred employees and many contract staff, I moved to a company that had exactly one employee – me. The difference was so fundamental, I wondered if any of […]

Question: Fake it Until You Break It?

There’s a saying commonly bandied about in relation to small businesses that you should “fake it until you make it” which is implying that you should act bigger or better than you might otherwise appear to be, until that becomes a reality. However, this can rapidly backfire as you promise the world, and are left […]

Preparing a Pitch

As Dragons’ Den crosses Canada in search of new entrepreneurs looking for investment dollars, and past participants with fresh ideas, this is a good time to review some of the rules for making a deal on the den. It is surprising how many people come onto the show, having presented their ideas to a panel […]

A Time for Coffee, A Time for Coke

Despite being attached to coffee to the point that I am highly unproductive without any coffee, and can increase my productivity relative to the amount of coffee I’ve drunk that day, I still refuse to drink it in the evening. Once dinner is over, if caffeine is required, coke will have to suffice. The reasoning […]