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business

Lessons Learned from the Corporate World

Part of my business involves advising other business owners how to avoid certain pitfalls they may encounter as they grow. I teach them how to manage quality, people, expectations. I teach them how to balance the need for an immediate solution against the long-term needs of the business for a stable solution. The question I […]

2 Paths to Product Development Success

When HP was first founded, it was done on the basis of a product which had been built out of curiosity and then sold, followed by requests for more. The engineers then built another product, and then another, each of which sold to more and more customers. The company grew on the basis of many […]

Convincing Republicans and Democrats to Vote Against the Party

I was reading a Tom Clancy novel in which he discusses the voting system in the US. While I don’t recall the number precisely, the explanation went as follows: 40% of the population will vote Democrat, because that’s what their parents and grandparents did, it’s how they’ve always voted, and always will. 40% of the […]

Advertising Home Listings the Wrong Way

In this past weekend’s National Post, there was a listing for a home which read as follows: The overall real estate market may be down by about 33%, but that’s not the case in Toronto’s central core, says real estate agent Kevin Loberg. In 2009, 613 homes sold for more than $1-million. In 2010, 825 […]

Wells Fargo and How Not to Make Customers Happy

An associate of mine forwarded me an article regarding a recent ruling against Wells Fargo regarding overdraft fees. The essence of the complaint was as follows: In 2001, Wells Fargo, the largest U.S. home lender, changed the way it treated daily debit transactions and cash withdrawals so that transactions with the highest dollar amount posted […]

Changing the Attitude of a Demotivated Office

Do the clothes make the man? Perhaps not, but they can certainly change perceptions. Recent discussions with a variety of office managers led me to the conclusion that perhaps, in a desire to have an open and comfortable environment, the lack of protocol in the offices exacerbated the issues with motivation. Protocol has a variety […]

Competition in a Commodity Market

A discussion around the office recently dealt with the problem of finding new clients for a business which deals in what has become a commodity over the last few years. With the ease of long-distance communication and availability of low-cost labor overseas, the development of websites has become, to some extent, a commodity. Certain types […]

Pricing in Training and Fitness

Having now seen such a system for training twice in one industry, I decided that perhaps I was not witnessing an anomaly, but rather, yet another example of an industry abusing its power. Being able to instruct a class in fitness requires training, and there are certifications available for a variety of types of instructors. […]