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business

Your Word is Binding

When working with small companies, and in particular, when it is an individual doing the work, there is often a significant amount of work that is done informally. An email is sent, responded to, some phone calls exchanged, and the work begins. The terms may or may not be clear to everyone involved, the expectations […]

Facebook Competitions

I entered a Facebook competition this week, something I hadn’t done before, but had certainly witnessed. The premise of the contest was simple – each person puts up an idea, and everyone votes on which idea they think is best. You encourage your friends to vote as well, and at the end of a specified […]

How Much Paperwork is Enough?

If you had time to do it twice, there was time to do it right the first time. But if it has to be done twice, make sure that the person doing it the second time is the same person who sees the need to redo it in the first place.

How Reachable Are You?

I don’t have an iPhone or a Blackberry, and I don’t want one. My cellphone can’t receive text messages, let alone images or video messages. If someone needs to reach me urgently, then they call me. If it’s not that urgent, an email will reach me fairly quickly. I like it that way. It comes […]

Just Say No

There’s something special about working with a small business. Whether it’s the fact that things might be handled a little more casually, or that you know every employee by name, birthday, and hobbies, it’s a little more comfortable. Nothing lasts forever, and if you’re dealing with a successful small business, then sooner or later, the […]

Visitors and Organic Growth

A question that has come up on several occasions is how to build a large user base for a website that depends on its users for content. The first users will have little incentive to stay – after all, there’s no content there yet. Later users will not arrive, since the earlier users have not […]

I Eat My Mistakes

I have a simple guarantee with my business, one which has cost me a fair bit. Over time, I’ve come across a few other businesses with the same type of guarantee, and I prefer to give them my business. The long and short of it is that I eat my mistakes. What I tell my […]

You Need to Communicate

Earlier this week, I noted that I had written my 200th article for this site, despite the fact that I’m not a writer. While in school, I always enjoyed writing, but I have never studied the art and science of communicating. In hindsight, this is regrettable, as I have discovered since graduating university that the […]