Displaying posts tagged with

“client”

My Customers Are Always Right

About a year ago, I wrote an article titled The Customer is Always Right… Sometimes in which I discussed how to handle customers who don’t agree with you or with your opinions. I realized, however, that the article only discussed half the issue, in that I talked about furthering your business, but not about furthering […]

A Balancing Act

Look at a typical business, and you will see that they have multiple clients active at any point in time. This is nothing unusual – few jobs allow you the dedication to focus completely on a single client or project for any length of time. When you’re working for yourself, though, you need to be […]

Whose Problem are You Solving?

One of the main focuses of my company, Optimal Upgrade Consulting, is to look at the core problem our clients are trying to solve. This may or may not be the same problem as the one the client thinks they have, simply because they are often unaware of available solutions to the real problem they […]

Collecting Accounts Receivable

A while back, I wrote an article about Managing Accounts Receivable, focusing on management from the perspective of growth of a business. In today’s article, I’m going to discuss collections and getting paid for the work you’ve done. In order to give yourself the best possible chance of being able to collect, you need to […]

Firing Customers

Several months ago, I wrote an article The Customer is Always Right… Sometimes in which I discussed many of the reasons a business should be listening and obeying its customers, even when it seems to go contrary to what the business stands for. However, there are times when not only is it inappropriate to listen […]

Surprising Connections

What is the most interesting connection made through your network that resulted in a contract or a sale? We all know the benefit of networking, but I was wondering just how remote a connection other people have found to have landed them a job.