In any environment with more than one person, there will always arise a situation in which the two people disagree. It could be as mundane as where to order lunch from, or as serious as whether or not to go forward with a billion dollar deal. Bring two people together, and a conflict will arise. [...]
Several months ago, I wrote an article The Customer is Always Right… Sometimes in which I discussed many of the reasons a business should be listening and obeying its customers, even when it seems to go contrary to what the business stands for. However, there are times when not only is it inappropriate to listen [...]
