Displaying posts tagged with

“conflict resolution”

Moderation of Disputes Between Parties

A recent question was asked regarding a moderation policy on a user-generated-content site, where two people are in dispute regarding an event. Specifically, the site was devoted to reviewing service providers, and there is a possibility that customers who were dissatisfied with the service they recieved could use the site as a means to, unfactually, […]

Art of Negotiation

In any environment with more than one person, there will always arise a situation in which the two people disagree. It could be as mundane as where to order lunch from, or as serious as whether or not to go forward with a billion dollar deal. Bring two people together, and a conflict will arise. […]

Firing Customers

Several months ago, I wrote an article The Customer is Always Right… Sometimes in which I discussed many of the reasons a business should be listening and obeying its customers, even when it seems to go contrary to what the business stands for. However, there are times when not only is it inappropriate to listen […]