Displaying posts tagged with

“customer service”

Question: Where did you find a mentor?

Something advocated by most advisers for business owners, which I’ve promoted here as well many times, is that you find a mentor – someone who can advise you in regard to your specific issues, and help you navigate the world of business from having been in your shoes before. The value of such a person […]

Twitter Strikes Again

I recently purchased a new computer from a certain manufacturer with whom I’ve done business many times before. I was purchasing a laptop they had advertised in a catalog, and the price I ultimately paid was $50 less than I had expected based on the price advertised, and included a [nice] carrying case. I immediately […]

Great Customer Service

At the suggestion of my accountant, I went onto the Intuit website to purchase a copy of QuickBooks. I had been told that by mentioning my accounting firm, I would be eligible for a 10% discount. However, when it came time to place the order, I could not find a way to inform Intuit of […]

Wells Fargo and How Not to Make Customers Happy

An associate of mine forwarded me an article regarding a recent ruling against Wells Fargo regarding overdraft fees. The essence of the complaint was as follows: In 2001, Wells Fargo, the largest U.S. home lender, changed the way it treated daily debit transactions and cash withdrawals so that transactions with the highest dollar amount posted […]

Good Customer Service

I just got off the phone with my cell phone provider having had a very good experience. This is what customer service should be like – reasonable, helping me figure out what I need, and then getting it for me at a reasonable price. I’ve been with Telus for seven years, and have always had […]

When the Fans Hate You

I went to the home opening game for the Toronto Blue Jays a few days ago, and experienced something interesting. A player who had formerly played for Toronto was at the game playing for the Chicago White Socks – Alex Rios. He came to bat 5 times during the course of the game, and each […]