Displaying posts tagged with

“feedback”

Partial Criticism

I had a conversation with a client today who was discussing a particular problem he was facing in his business. His employees produce, in general, fantastic work at a pretty high level of quality. Their work, as a rule, is exemplary. Their communication skills, however, leave something to be desired. The problem he has is […]

Firing Customers

Several months ago, I wrote an article The Customer is Always Right… Sometimes in which I discussed many of the reasons a business should be listening and obeying its customers, even when it seems to go contrary to what the business stands for. However, there are times when not only is it inappropriate to listen […]