Displaying posts tagged with

“satisfaction”

Understand Bureaucracy

In recent dealings with several large financial institutions, I learned about bureaucracy – and how to work with one. Forced to enter discussions with them, I was overwhelmed by the volume of paperwork and the miles of red tape that seemed to be targeted at making my inquiries impossible to be answered. With one employee […]

Response Time and PR

I’m fortunate in that I get little enough email that I can generally respond within a day to most queries. However, being in contact with many people who receive far more messages than I do, I’m familiar with the concept of dealing with vast quantities of mail. This week, I had to contact a company […]

Willing to Say No

I belong to a small network of businesses each of which provides similar and related services, though it is rare for any of us to compete directly with one another. This allows us to forward projects and clients to each other with little risk of losing the client. A few days ago, the owner of […]

I Hope People Hate My Product

I’m a bit strange, I know, but this sounds weird even for me. Yet it’s true – I really do hope that people hate my product, despise my services. I find it encouraging when someone tells me how awful something I’ve done is. Why? When I hear someone tell me I did something wrong, I […]

Importance of Happy Employees

In my recent posts on questions to be constantly asking yourself as the owner of a small business (10 Questions to Keep Asking About Your Business and  Readers Respond: Questions to Ask About Your Business), the area I seemed to miss was in regard to employee satisfaction. Yet, this is a critical component to the […]