Displaying posts tagged with

“service”

Question: Where did you find a mentor?

Something advocated by most advisers for business owners, which I’ve promoted here as well many times, is that you find a mentor – someone who can advise you in regard to your specific issues, and help you navigate the world of business from having been in your shoes before. The value of such a person […]

New Business from Old

A question pondered by owners of businesses is how to fit new ideas into existing businesses, or whether the new idea should be the basis for a new business. Often, the new idea arises from an existing part of a business, or is being developed using resources from the existing business. Perhaps it is only […]

Working for Equity Doesn’t Always Work

Working in IT, a common occurrence is to hear about projects being run by a group of people who believe in the product, and are essentially donating their time. Money is generally budgeted in such projects toward difficult-to-avoid expenses, such as incorporation fees, or for services which they cannot get donated. However, occasionally a skill […]

Great Customer Service

At the suggestion of my accountant, I went onto the Intuit website to purchase a copy of QuickBooks. I had been told that by mentioning my accounting firm, I would be eligible for a 10% discount. However, when it came time to place the order, I could not find a way to inform Intuit of […]

When the Fans Hate You

I went to the home opening game for the Toronto Blue Jays a few days ago, and experienced something interesting. A player who had formerly played for Toronto was at the game playing for the Chicago White Socks – Alex Rios. He came to bat 5 times during the course of the game, and each […]

My Customers Are Always Right

About a year ago, I wrote an article titled The Customer is Always Right… Sometimes in which I discussed how to handle customers who don’t agree with you or with your opinions. I realized, however, that the article only discussed half the issue, in that I talked about furthering your business, but not about furthering […]