Displaying posts tagged with

“technical support”

New Computer from Dell

I was just sent an e-mail advertising a new computer system from Dell: the XPS One 24 Desktop. I’m looking for a new development computer, and I prefer to use Dell, as I have had very good experiences with them in the past. Does anyone have any feedback on this system? One of the downsides […]

Why You Have to Love Tech Support

After yesterday’s post about why I hate tech support, I read a short story about a tech phone call that made me appreciate tech support. Yes, they don’t know how to deal with people who understand computers, but that’s because they have to deal with people like Bob: Tech Support: Ok, Bob, type a capital […]

Why I Hate Tech Support

I have a degree in computer science, and work as a programmer for a large company (over 500 members of their IT group, if I recall correctly), in addition to working writing custom desktop applications for my clients. I think it would be safe to say that I know a thing or two about computers. […]